FAQ

Contact us

If you have any questions - don't hesitate to contact us at info@lumenhigh.com or instagram @Lumenhigh.jewelry. We speak Danish & English.

Shipping

Free shipping on orders over 350 dkk.

With Dao we provide home & parcel shop delivery. Denmark Only.

Your package will arrive within 1-4 days. 

Shipping to parcel shop; 40 dkk. 

Shipping to home address; 49 dkk.

 

We ship to all of Europe!

Shipping to parcel shop; 55 dkk.

Shipping to home address; 59 dkk. 

NB; shipping to a parcel shop is the only option for the following countries; Finland, France, Latvia, Lithuania & Estonia.

Live outside Europe? Don't hesitate to contact us!

Purchases made outside the EU; All taxes and duties that might be applied if you order from outside Europe, are paid by the receiver. 

 

Return

Contact us at return@lumenhigh.com. 

We have a 14 day return policy - your return has to be done by the latest 14 days after receiving your package. The product must arrive in the same condition as received - unused in the original packaging. You're responsible for the cost of your return, and the label must be trackable.